Refund policy
CHANGE OR CANCELLATION OF YOUR ORDER:
If you wish to change or cancel your order, please contact us kundeservice@aworkingtheory.dk as soon as possible. If your order has been shipped. Then you still have 14 days to cancel your order. See the section below regarding the right of cancellation and return.
REPLACEMENT
We offer free exchanges if you want a different size or model. You can use the attached return label at no extra cost to send the products back to us. Once we have received the goods you wish to exchange, we will send the new products to you as soon as possible.
If you wish to exchange a product, please contact our customer service at kundeservice@aworkingtheory.dk. We offer a 14-day right of exchange for goods purchased in our webshop, valid from the day you receive the order.
RIGHT OF CANCELLATION AND RETURN
If you are not satisfied with your purchase on aworkingtheory.dk, you are welcome to return the item to us. It is a prerequisite that the product is in the same condition as when you received it, that it has not been damaged or washed. There is a 14-day full right of return on goods purchased in our webshop.
The period is calculated from the day you receive the order. Note that if you have chosen delivery to the parcel shop, the cancellation period starts on the day the order is delivered to the parcel shop.
Return costs are your own responsibility.
Cancellations must be reported to us no later than 14 days after the purchase, and you must return the shipment no later than 14 days after the cancellation. The notice must be given by email at kundeservice@aworkingtheory.dk. In the message, you must make it clear that you wish to use your right of withdrawal. State in the email why you want to return your item - use one of the following return codes:
Return codes:
A: The item is too big.
B: The item is too small
C: The item is not as expected
D: Regretted purchase
E: Want to exchange the item, write to which one
F: Other, please elaborate.
If you want to send the item back to us, you must send the item to:
A Working Theory ApS
Stengårds Alle 95
2800 King's Lyngby
Note: We do NOT receive packages sent by cash on delivery or parcels sent without distribution. That is We do not receive packages sent to parcel shops.
When returning, you are responsible for ensuring that the item is properly packed.
You bear the risk for the goods from the time the goods are made. Remember to get a receipt for handing in the package.
You can also use the attached return label. If you use the attached return label, DKK 46. be deducted from your refund.
You cannot regret it by simply refusing to receive the item, without at the same time giving clear notice of this.
ATTENTION! it is not possible to collect or deliver packages directly to our address unless this has been agreed in advance.
REFUND PAYMENT:
It takes 4-7 business days from the time we receive the package until we refund the amount to the payment card used. However, there may be longer waiting times around Christmas, sales and public holidays.