Returns and Exchanges
CHANGING OR CANCELLING YOUR ORDER:
If you wish to change your order, please contact our customer service by email: kundeservice@aworkingtheory.dk, as soon as possible. If you wish to cancel your order, you can do so via your customer account. Log in and view your orders. If your order has been dispatched, you still have 14 days to cancel it. See the section below regarding withdrawal and return rights.
EXCHANGE
We offer free exchanges in Denmark if you want a different size or model.
You can create your exchange through our return portal: Create exchange
We offer a 14-day exchange policy for items purchased in the webshop. The deadline applies from the day the order is delivered. If you have chosen delivery to a parcel shop, the deadline is calculated from the date the package is delivered to the parcel shop.
We will send your exchanged item as soon as the package is dropped off at the parcel shop.
Only 1 free exchange is offered per order.
UNCOLLECTED PACKAGES
If a package is not collected within the carrier's deadline and is returned to us, an administration fee of DKK 50 will be charged. This fee covers our costs for receiving and processing the package and is applied regardless of whether the order is requested to be resent or refunded.
WITHDRAWAL AND RETURN RIGHTS
If you are not satisfied with your purchase on aworkingtheory.dk, you are welcome to return the item to us. A 14-day full right of return is granted for items purchased in our webshop.
The period is calculated from the day the order is delivered. Please note that if you have chosen delivery to a parcel shop, the withdrawal period starts on the day the order is delivered to the parcel shop.
You are responsible for the return costs.
We will only accept your return if the following conditions are met:
- The returned items appear new
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The 14-day return period has not expired
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The items have not been exposed to perfume, makeup, or smoke
A return must be created via our return portal A Working Theory Return Portal before the 14 days have expired.
Note: We DO NOT accept packages sent cash on delivery or packages sent without delivery to a specific address. This means we do not accept packages sent to parcel shops.
When returning, you are responsible for ensuring the item is securely packaged.
You bear the risk for the item from the time of its delivery. Remember to get a receipt for dropping off the package.
You cannot cancel by simply refusing to accept the item without simultaneously giving clear notice thereof.
ATTENTION! It is not possible to pick up or deliver packages directly at our address unless this has been agreed upon in advance.
EXTENDED RETURN AND EXCHANGE PERIOD FOR CHRISTMAS GIFTS:
For Christmas gifts, an extended deadline applies:
Christmas gifts can be returned or exchanged up to and including January 31st.
This extended deadline applies regardless of the normal 14-day return policy, as long as the item is in unused condition and meets the general conditions for return.
REFUND:
It takes 4-7 business days from the time we receive the package until we refund the amount to the payment card used. However, there may be longer waiting times around Christmas, sales, and public holidays.